• Document Management
• Secure Collaboration
• Centralised Information
• Customer Relationship Management
• Process Management

Service Options

Saybi provide a dedicated service and manage both internal and external support teams to ensure we match client’s requirements and exceed client’s expectations through the initial solution delivery and ongoing support.

Whether you choose a fully managed service; implement Suntails’ openFabric on your own servers and only require access to a help line; or require a basic hosted solution, Saybi tailor the service to match your requirements.

Tailored services to support you throughout your contract:

Help Line - Saybi provide a 24/7 x 365 help line available for any advice, queries, upgrades, training and or software or hosting issues.

Account Management - Whether you require regular site visits from your account manager or brief telephone calls once a quarter, Saybi keep in constant communication ensuring our clients are up to date with the latest technology, utilising the software to its full potential.

Hosting - Saybi provide an openFabric hosted solution. We host in several data centres and provide a basic hosting package through to a fully managed and full DR (disaster and recovery) solution.

System Administration - Saybi has access to a team of system administrators specialising in back up and storage solutions, network security, Windows and UNIX hosting solutions.

Programming - Saybi has access to a full range of programmers covering open source code and database specialists.

Consultancy - Saybi have developed an associate professional services team of Information Management Professionals focused on defining and implementing Document Management Strategies to support and enable business process transformation and optimisation.

Training - Working with our partners Saybi provide all software training.

Commercial Package Examples

openFabric can be delivered bespoke or in one of our pre built packages shown in the table below.

SoS (Saybi openFabric Suite): Designed for companies with 30 - 60 employees and over. This solution also provides a Business Process Specialist who creates an analysis of your current working practice and presents the best way of using openFabric as per business environment. The Business Process Specialist spends five days working with the client and their team to get the most out of openFabric. Complete with secure dedicated hosting and 24/7 support and daily back up.

Mid_Dedicated: Designed for companies with 11 - 30 employees. Secure dedicated hosting, ample bandwidth transfer per month and daily back ups of your valuable company documentation and content.

SBS (Small Business Suite): Tailored for small companies of 2 - 10 employees.

• Construction and Demolition
• Legal Services
• Manufacturing