CRM (Customer Relationship Manager)
OpenFabric CRM workspaces enable workers to create CRM systems for their customers, suppliers, partners, contractors and or company employees. All fields can be tailored and are searchable and can be pulled together for reporting.
Contact details, activity, files and email correspondence can be linked to the contact and or company enabling one central point for all contact information and related activities.
The openFabric CRM work space Features:
- Sales Cycle Analysis
- Integration to your back office systems
- Open, industry- standard technology
- Seamless flow of information between corporate systems and remote employees
- Real-Time reporting and analysis
- Automated Workflow
- Contact and Campaign Management
- Ability to easily customise your solution to fit your business needs
- Scalability to accommodate growth.
Given you the ability to:
- Browse Customer/Supplier Information
- Manage Your Time
- Track all Customer/Contractor/Supplier interactions
- Set up Marketing Campaigns, track effectiveness, measure leads turned into real business
- Set-up dynamic sets of prospect profiling data
- Track opportunities as they move through the Sales cycle.
- Assign opportunities and tasks to colleagues.
- Create reports to analyse sales progress forecasts and lists
You can also Create a Customer Care System to :
- Log Customer care calls
- Track Customer care calls as they progress through t resolution.
- Monitor Service Level Agreements
- Escalate overdue cases
OpenFabric CRM company benefits:
- Build and strengthen customer relationships to keep them coming back
- Provide value added services that are difficult for competitors to duplicate
- Improve your product development and service delivery processes
- Increase your staff’s awareness of customer needs
- Reduce customer frustration by not asking the same question over and over.
The more you know about your customers and their buying habits, the better prepared you will be when they are ready to make a purchase. Bringing:
- New Sales Opportunities
- Improved customer service
- Better decision making
- Greater efficiency
- A better foundation for growth
User friendly - openFabric CRM can be viewed and used via a web browser, full client desk top and virtual file system in windows explorer. These various ways of accessing information in openFabric enables PC users of any skill the ability to utilise the application and reduces the time in staff training. Most employees tend to have their own way of getting around their PC openFabric enables this flexibility.
Flexibility - openFabric CRM will be tailored and tweaked to match the terminology and processes of your company today and can be easily realigned to any changes in the near or distant future. Tailoring the application to current working practices rather than changing the way you work to suit the application is far more efficient as one doesn’t have to retrain or redevelop processes and procedures that are currently implemented and work well and are well known to the staff.
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